About DrainFix HK · 關於急通渠
DrainFix HK is a Hong Kong drain unblocking specialist. We focus on one thing: clearing blocked drains in HK residential and commercial premises, fast, at a fair fixed price, with a written guarantee.
This page is for the customer at 11pm with an overflowing toilet who's about to WhatsApp a stranger to come into their home. We want you to know exactly who you're hiring and what you'll get.
Why we exist
HK 通渠 has a credibility problem. Three patterns we're tired of seeing:
- "We can't quote until we see it" — most blocks are predictable. Refusing to quote on phone is usually a tactic to lock customers in once on-site.
- The "while we're here" upsell — drain cleared in 15 min, then "your bathroom drain looks like it'll block too, HKD 500 to do it preventively." Sometimes legitimate, often pressure tactics.
- Inflated emergency surcharges — fair after-hours surcharge in HK is HKD 150-300. Some operators tack on HKD 500-1,000 "emergency surcharge".
So DrainFix HK works differently:
- Phone quote, written. You know the price before we leave the depot.
- 7-day re-block guarantee, on every receipt. If the same drain blocks again within 7 days, we return free.
- Receipt + tax invoice always. Every job. For your records or landlord-reimbursement.
- Photos before any extra work. If we find something separate, we photo + WhatsApp you a quote first. You authorize before we proceed.
What we actually do
Drain unblocking only. That's deliberate. Specialization keeps our prices below full-service plumbing.
Our scope:
- Toilets, kitchens, bathrooms — auger, drain snake, hot-water flush, mechanical clearing
- Outdoor / light-well / balcony / rooftop drains — debris removal, hydro-jet partner for severe cases
- AC condensate drains — compressed air + vinegar flush, 10-15 min HKD 250 jobs that other vendors over-quote
- Restaurant grease traps + commercial drains — monthly contracts with FEHD photo documentation
- Building common drain mains — through property management contracts
- 24-hour emergency dispatch — same fixed pricing + HKD 200 surcharge 11pm-6am
What we don't do
Equally important — and where many HK plumbers blur lines:
- No water plumbing — pipe replacement, fittings, tap repair. These require a HK 水喉匠 license. We refer to a licensed plumber.
- No fixture installation — toilets, sinks, showers. Out of scope.
- No leak repair — water-leak diagnosis is plumbing work, not drain work.
- No demolition / excavation — large-scale work needs general contractors.
- No kickbacks to property managers — illegal in HK and damaging if discovered. We win on quality, not hidden fees.
If we arrive and the issue turns out to be water plumbing, not drain, we'll tell you upfront and refer you to someone licensed for it. We'd rather lose the job than do work outside our competency.
Insurance + business credentials
Coverage area
30-minute response time across HK Island + Kowloon + main NT districts (Sha Tin, Tai Po, Tuen Mun, Yuen Long, Tsuen Wan).
40-60 min response in further NT areas. Tung Chung / Lantau / outlying islands not currently served — we can refer to local operators.
Not sure if we cover you? Type your district at /service-area.
How we price
Published, fixed, quoted on phone. No surprises:
- Toilet: HKD 350
- Kitchen basic: HKD 400 / with grease trap: HKD 500-650
- Bathroom: HKD 350
- Outdoor / light-well: HKD 600+
- AC condensate: HKD 250
- After-hours (11pm-6am): +HKD 200
- NT districts: +HKD 50
- Commercial / building mains: HKD 800-3,000 quoted case-by-case
For why these prices are fair (and how to spot vendors who over-charge): see our HK drain pricing transparency guide.
Why we use 急通渠.hk as our brand domain
HK customers Google `急通渠` when their drain blocks at 2am. That's our customer's actual search term. We named ourselves to match.
Behind the scenes, our canonical website is drainfix-hk.com — but the marketing brand customers see is 急通渠.hk. Both work. Both lead to the same site, same operator, same pricing.
Who's actually coming to your home
One operator answers the WhatsApp at 11pm and one operator arrives at your door 30 minutes later. Same person — there's no call center, no overseas dispatcher, no offshored quoting team. Direct accountability.
The number you message is the number that arrives. The price quoted on phone is the price on the receipt.
Ready when you need us
30-min response · Fixed price · 7-day re-block guarantee · Receipts always